SHIPPING POLICIES

 What locations do you ship to? 

Currently we only ship within the Unites States.

How long does an order take to arrive?

• Digital Products are available for download within a few minutes after your order is submitted. A link to the file will be sent to your inbox. If you have any questions concerning the download, please contact marie@mariewinterdesigns.com

• Physical Products will be sent to production shortly after you complete your order to one of our domestic Printing Companies and usually takes 2 - 4 days to complete. You will be notified when your product has been shipped.

The typical delivery time frame is anywhere from 10-20 business days.. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. If your package does not arrive you are eligible for a replacement. Please reach out to marie@mariewinterdesigns.com for additional assistance in this matter. 

**KINDLY BE AWARE THAT WE CANNOT GUARANTEE SHIPPING DATES... ONCE THE ITEM IS IN THE HANDS OF THE POSTAL SERVICE IT IS OUT OF MY CONTROL. Thank you for your understanding!

How much does it cost to ship?

Shipping rates are calculated at time of checkout.

 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with tracking to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, you are eligible for a replacement. The postal service is out of our control once your package leaves our warehouse.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes and shipping rates. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.